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  • December 1st, 2011
    Internet Phone Scam Continues
    This scam involves a cold caller (sometimes insisting they have an affiliatino with Microsoft) asking if you have a computer and then informing you that you have problems with…

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  • November 18th, 2011
    Where has all my space gone?
    One of the things that we often get told by our customers is that the pc is probably “jammed up” with too much stuff! You can check out how much…

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  • November 9th, 2011
    Hard drive prices increasing
    Thailand is the second largest manufacturer of hard drives. With factories flooded, there will be a shortfall of hard drives to meet the expected demand. We have already seen…

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  • July 8th, 2011
    Microsoft Office 365
    Microsoft has recently announced it’s “cloud” offering – Office 365. Here at Computer Troubleshooters, we have been getting up to speed on what this could mean to small businesses. As…

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  • June 8th, 2011
    Windows Recovery Malware
    We have seen three computers this week infected with a malware program calling itself Windows Recovery. It attempts to trick the user into thinking they have a hard drive issue,…

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B.E.S.T. Programme

At Computer Troubleshooters we recognise the critical role that computers, networks, and technology in general plays in every small business. From email and word processing to online banking and e-commerce, every small business depends on technology to maximise their productivity and their profitability. But what happens when your technology lets you down? How much staff time is wasted dealing with slow computer or system crashes? How much of your time is spent answering software questions for others in the office? And if your system crashes, how do you recover your data? That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading support plan for small businesses.

For a flat monthly fee we do the following:

  • Handle any computer, network, or server problem (including Windows, Virus, & Spyware problems) via remote support or on-site.
  • Monitor your technology 24/7, including preventing up to 80% of all computer problems before our customers are even aware of them.
  • Install advanced remote support tools to enable our team to diagnose and resolve problems quickly if they do occur.
  • Monitor your backup system to be sure your data is backed up safely.
  • Provide a Helpdesk so all your employees have prompt, easy access to high quality support consultants anytime they have a computer question or problem.
  • Manage all your Technology Vendors for you (Internet, Phones, Business Applications.)
  • Guarantee No Downtime (on our Trouble-Free plan.)